Support & Contact

How to get help and contact the Clore.ai team.

Getting Help

Community Support

The fastest way to get help is through our community channels:

Channel	Link	Best For
Telegram	t.me/clorechat	Quick questions, community help
Discord	discord.gg/clore-ai	Technical discussions, support

Self-Service Resources

Before reaching out, check these resources:

1. Documentation - You're here! Browse the guides

2. FAQ - Frequently Asked Questions

3. Glossary - Terms and definitions

Common Issues by Category

For Renters

Issue	Where to Look
Can't connect to server	How to Connect
Server not working	Renter Troubleshooting
Billing questions	Fee Structure
Deposit/withdrawal	Deposit & Withdrawal

For Hosts

Issue	Where to Look
Server offline	Server Offline
Docker errors	Docker Failure
Pricing help	How to Price Servers
Network issues	Network Requirements

Contacting Support

What to Include

When asking for help, provide:

1. Your username (not password!)

2. Server ID (if applicable)

3. Order ID (if about a rental)

4. Screenshot of the error

5. Steps to reproduce the issue

Response Times

Community channels are monitored by both team members and experienced users. Response times vary but are typically:

• Telegram/Discord: Minutes to hours

• Complex issues: May take longer for investigation

Official Links

Resource	URL
Website	clore.ai
Marketplace	clore.ai/marketplace
POH Marketplace	clore.ai/poh-marketplace
Roadmap	clore.ai/roadmap

Social Media

Platform	Link
Twitter/X	@clore_ai
Telegram	t.me/clorechat
Discord	discord.gg/clore-ai
BitcoinTalk	Forum Thread

Telegram Bot

Hosts can use the Clore Telegram bot for:

• Server status notifications

• Rental alerts

• Quick server management

See: Telegram Bot Setup

Reporting Issues

Security Issues

For security vulnerabilities, contact the team directly through Discord private message to a team member. Do not post security issues publicly.

Bug Reports

For bugs or issues with the platform:

1. Check if already reported in community channels

2. Provide detailed reproduction steps

3. Include screenshots/logs if possible

Tips for Getting Help Faster

1. Search first - Your question may already be answered

2. Be specific - "Server not working" vs "Server shows CUDA error after 10 minutes"

3. Include context - OS version, GPU model, error messages

4. Be patient - Community members are volunteers

5. Share solutions - If you solve it yourself, share how!