# Support & Contact

How to get help and contact the Clore.ai team.

## Getting Help

### Community Support

The fastest way to get help is through our community channels:

| Channel      | Link                                               | Best For                        |
| ------------ | -------------------------------------------------- | ------------------------------- |
| **Telegram** | [t.me/clorechat](https://t.me/clorechat)           | Quick questions, community help |
| **Discord**  | [discord.gg/clore-ai](https://discord.gg/clore-ai) | Technical discussions, support  |

### Self-Service Resources

Before reaching out, check these resources:

1. **Documentation** - You're here! Browse the guides
2. **FAQ** - [Frequently Asked Questions](/help/faq.md)
3. **Glossary** - [Terms and definitions](/help/glossary.md)

## Common Issues by Category

### For Renters

| Issue                   | Where to Look                                                    |
| ----------------------- | ---------------------------------------------------------------- |
| Can't connect to server | [How to Connect](/for-renters/how-to-connect.md)                 |
| Server not working      | [Renter Troubleshooting](/for-renters/renter-troubleshooting.md) |
| Billing questions       | [Fee Structure](/for-renters/fee-structure.md)                   |
| Deposit/withdrawal      | [Deposit & Withdrawal](/getting-started/deposit-withdrawal.md)   |

### For Hosts

| Issue          | Where to Look                                                                              |
| -------------- | ------------------------------------------------------------------------------------------ |
| Server offline | [Server Offline](/for-hosts/server-offline-on-clore.ai.md)                                 |
| Docker errors  | [Docker Failure](/for-hosts/server-offline-on-clore.ai/docker-failure.md)                  |
| Pricing help   | [How to Price Servers](/for-hosts/server-settings/how-to-price-your-servers-for-rental.md) |
| Network issues | [Network Requirements](/for-hosts/installing-clore-hosting/network-requirements.md)        |

## Contacting Support

For direct support, use the official support page or email:

| Channel            | Contact                                      |
| ------------------ | -------------------------------------------- |
| **Support Portal** | [clore.ai/support](https://clore.ai/support) |
| **Email**          | <support@clore.ai>                           |

### What to Include

When asking for help, provide:

1. **Your username** (not password!)
2. **Server ID** (if applicable)
3. **Order ID** (if about a rental)
4. **Screenshot** of the error
5. **Steps to reproduce** the issue

### Response Times

Community channels are monitored by both team members and experienced users. Response times vary but are typically:

* **Telegram/Discord**: Minutes to hours
* **Complex issues**: May take longer for investigation

## Official Links

| Resource        | URL                                                          |
| --------------- | ------------------------------------------------------------ |
| Website         | [clore.ai](https://clore.ai)                                 |
| Support Portal  | [clore.ai/support](https://clore.ai/support)                 |
| Marketplace     | [clore.ai/marketplace](https://clore.ai/marketplace)         |
| POH Marketplace | [clore.ai/poh-marketplace](https://clore.ai/poh-marketplace) |
| Roadmap         | [clore.ai/roadmap](https://clore.ai/roadmap)                 |

## Social Media

| Platform    | Link                                                            |
| ----------- | --------------------------------------------------------------- |
| Twitter/X   | [@clore\_ai](https://twitter.com/clore_ai)                      |
| Telegram    | [t.me/clorechat](https://t.me/clorechat)                        |
| Discord     | [discord.gg/clore-ai](https://discord.gg/clore-ai)              |
| BitcoinTalk | [Forum Thread](https://bitcointalk.org/index.php?topic=5428175) |

## Telegram Bot

Hosts can use the Clore Telegram bot for:

* Server status notifications
* Rental alerts
* Quick server management

See: [Telegram Bot Setup](/for-hosts/server-settings/telegram-bot.md)

## Reporting Issues

### Security Issues

For security vulnerabilities, contact the team directly through Discord private message to a team member. Do not post security issues publicly.

### Bug Reports

For bugs or issues with the platform:

1. Check if already reported in community channels
2. Provide detailed reproduction steps
3. Include screenshots/logs if possible

## Tips for Getting Help Faster

1. **Search first** - Your question may already be answered
2. **Be specific** - "Server not working" vs "Server shows CUDA error after 10 minutes"
3. **Include context** - OS version, GPU model, error messages
4. **Be patient** - Community members are volunteers
5. **Share solutions** - If you solve it yourself, share how!


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