> For the complete documentation index, see [llms.txt](https://docs.clore.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.clore.ai/getting-started/deposit-withdrawal.md).

# New to Clore?

## Supported Currencies

Clore.ai supports the following currencies for deposits and withdrawals:

| Currency    | Network                               | Deposit | Withdrawal |
| ----------- | ------------------------------------- | ------- | ---------- |
| **CLORE**   | Ethereum (ERC-20)                     | ✅       | ✅          |
| **Bitcoin** | Bitcoin Mainnet                       | ✅       | ✅          |
| **USDT**    | Ethereum (ERC-20), BNB Chain (BEP-20) | ✅       | ✅          |
| **USDC**    | Ethereum (ERC-20), BNB Chain (BEP-20) | ✅       | ✅          |

> **Note:** USDT and USDC share a unified USD balance on the platform. You can deposit either stablecoin and they credit to the same balance.

***

## Deposits

### CLORE Token Deposits

| Parameter              | Value           |
| ---------------------- | --------------- |
| Minimum deposit        | 2,000 CLORE     |
| Maximum deposit        | 1,000,000 CLORE |
| Confirmations required | 5               |

### Bitcoin Deposits

| Parameter              | Value      |
| ---------------------- | ---------- |
| Minimum deposit        | No minimum |
| Confirmations required | 3          |

### USDT / USDC Deposits

| Parameter              | Value                                                                        |
| ---------------------- | ---------------------------------------------------------------------------- |
| Networks               | Ethereum (ERC-20), BNB Chain (BEP-20)                                        |
| Minimum deposit        | $10                                                                          |
| Maximum deposit        | $20,000,000                                                                  |
| Confirmations required | Up to 15, depending on the network (exact count shown in the deposit dialog) |

> **Important:** USDT and USDC deposits use the **same address** as your CLORE deposit address. Send on the **Ethereum (ERC-20)** or **BNB Chain (BEP-20)** network. Tokens sent on other networks (Polygon, Arbitrum, Tron, etc.) cannot be recovered.

> **Note:** Both USDT and USDC credit to a unified USD balance. You can deposit either stablecoin using the same address.

### How to Deposit

1. Log in to your Clore.ai account
2. Go to **Account** → **Billing**
3. Click **Deposit** next to your desired currency
4. Copy the deposit address
5. Send funds from your wallet or exchange
6. Wait for confirmations

> **Important:** Always verify the deposit address before sending. CLORE tokens must be sent on the Ethereum network.

***

## Withdrawals

### CLORE Token Withdrawals

| Parameter          | Value            |
| ------------------ | ---------------- |
| Minimum withdrawal | 200 CLORE        |
| Maximum withdrawal | 500,000 CLORE    |
| Maximum per day    | 500,000 CLORE    |
| Network fee        | \~$0.50 in CLORE |

### Bitcoin Withdrawals

| Parameter          | Value       |
| ------------------ | ----------- |
| Minimum withdrawal | 0.0001 BTC  |
| Maximum withdrawal | 0.1 BTC     |
| Maximum per day    | 1 BTC       |
| Network fee        | 0.00005 BTC |

### USDT Withdrawals

| Parameter          | Value                                 |
| ------------------ | ------------------------------------- |
| Networks           | Ethereum (ERC-20), BNB Chain (BEP-20) |
| Minimum withdrawal | $10                                   |
| Maximum withdrawal | $1,000                                |
| Maximum per day    | $10,000                               |
| Network fee        | $1                                    |

### USDC Withdrawals

| Parameter          | Value                                 |
| ------------------ | ------------------------------------- |
| Networks           | Ethereum (ERC-20), BNB Chain (BEP-20) |
| Minimum withdrawal | $10                                   |
| Maximum withdrawal | $1,000                                |
| Maximum per day    | $10,000                               |
| Network fee        | $1                                    |

### How to Withdraw

1. Go to **Account** → **Billing**
2. Click **Withdraw** next to your currency
3. Enter the destination wallet address
4. Enter the amount
5. Confirm the withdrawal

> **Note:** For USDT/USDC withdrawals, specify which stablecoin (USDT or USDC) you want to receive.

***

## Processing Times

| Transaction Type              | Typical Time |
| ----------------------------- | ------------ |
| Deposit (after confirmations) | Instant      |
| Withdrawal                    | Instant      |

***

## Tracking Transactions

Each balance card shows its recent transactions with block-explorer links. The full history lives on the Transactions page, with filters for network, asset, type, currency, direction, and date.

***

## Troubleshooting

### Deposit Not Showing

1. Verify you sent to the correct address
2. Check that the transaction has enough confirmations
3. For CLORE: Ensure you sent on the Ethereum network (ERC-20)
4. For USDT/USDC: Ensure you sent on **Ethereum (ERC-20)** or **BNB Chain (BEP-20)** (not Polygon, Arbitrum, Tron, etc.)
5. Wait up to 30 minutes after confirmations complete

### Stuck Withdrawal

If your withdrawal is pending for more than 2 hours:

1. Check the transaction status in your Account history
2. Contact support on [Discord](https://discord.gg/clore-ai)

***

## Security Notes

* Always double-check addresses before sending
* Clore.ai will never ask for your private keys
* Enable 2FA for additional account security
* Withdrawals to new addresses may require email confirmation

{% content-ref url="/pages/1MI8KnWG6NSNDCS7PiDM" %}
[Account Security](/getting-started/deposit-withdrawal/account-security.md)
{% endcontent-ref %}


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