Privacy Policy
Last Updated: March 2026
This Privacy Policy explains how Clore.ai ("Clore.ai," "the Platform," "we," "us," or "our") collects, uses, stores, and shares information about you when you use our website at clore.ai and related services. Please read this policy carefully.
1. Introduction
1.1 Our Commitment
Clore.ai is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your information.
1.2 Scope
This Privacy Policy applies to all users of the Clore.ai platform, including Hosts, Renters, and visitors. It covers data collected through our website, APIs, and any related services.
1.3 Acceptance
By using the Clore.ai platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please discontinue use of the Platform.
2. Data We Collect
2.1 Account Information
When you register for a Clore.ai account, we collect:
Email address — used for account authentication and communications
Username or display name
Password (stored in hashed/encrypted form)
Account creation date and activity timestamps
2.2 Cryptocurrency and Wallet Data
Blockchain wallet addresses used for sending and receiving payments (CLORE, BTC, USDT, USDC)
Transaction history associated with your account on the Platform
Payment amounts and timestamps
Wallet addresses and on-chain transactions are publicly visible on their respective blockchains. Clore.ai does not control the public nature of blockchain data.
2.3 Technical and Usage Data
We automatically collect the following when you use the Platform:
IP address and approximate geolocation derived therefrom
Device type, operating system, and browser information
Pages visited, features used, and click-through data
Referral URLs and traffic sources
Session duration and interaction patterns
Error logs and performance data
2.4 Communication Data
Support tickets and correspondence submitted to Clore.ai
Feedback and survey responses
Notifications and messages sent through the Platform
2.5 KYC/AML Data (If Required)
If identity verification is required under our KYC/AML procedures:
Government-issued identification documents
Proof of address
Selfies or liveness check data
Any other documentation required for regulatory compliance
2.6 Cookies and Tracking Data
See Section 6 for full details on our use of cookies and similar tracking technologies.
3. How We Use Your Data
3.1 Account Management
Creating and maintaining your user account
Authenticating your identity upon login
Enabling you to list, rent, or manage GPU resources
Processing and recording transactions
3.2 Platform Operations
Facilitating transactions between Hosts and Renters
Displaying marketplace listings and pricing
Processing payments and commissions
Sending transaction confirmations and receipts
3.3 Security and Fraud Prevention
Detecting, investigating, and preventing fraudulent activity
Monitoring for prohibited conduct as described in our Terms of Service
Enforcing KYC/AML requirements
Protecting the integrity of the Platform and its users
Responding to security incidents
3.4 Analytics and Improvement
Analyzing usage patterns to improve the Platform's features and performance
Conducting internal research and development
Generating aggregated, anonymized statistics about Platform usage
3.5 Communications
Sending service-related emails (account notifications, security alerts, policy updates)
Providing customer support
Notifying you of changes to terms, policies, or Platform features
Sending marketing communications where you have consented
3.6 Legal Compliance
Complying with applicable laws and regulations
Responding to lawful requests from law enforcement or regulatory authorities
Enforcing our Terms of Service and other agreements
4. Data Sharing and Disclosure
4.1 General Principle
Clore.ai does not sell your personal data to third parties. We share data only as described in this Section.
4.2 Law Enforcement and Legal Requests
We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when:
Required to do so by applicable law, court order, or legal process
Responding to a lawful subpoena, warrant, or official government request
Necessary to protect the rights, property, or safety of Clore.ai, our users, or the public
Required for KYC/AML compliance or to prevent financial crime
4.3 Analytics and Service Providers
We may share data with third-party service providers who assist us in operating the Platform, subject to appropriate data processing agreements, including:
Analytics providers — for understanding Platform usage (e.g., aggregated behavioral data)
Infrastructure providers — for hosting and technical operations
KYC/AML verification providers — for identity verification services
Security and fraud detection services
These providers are contractually bound to use your data only for the purposes for which it was shared and to maintain appropriate security standards.
4.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business restructuring, your data may be transferred as part of that transaction. We will provide notice of any such transfer and any material changes to this Privacy Policy.
4.5 Public Blockchain Data
Transaction data recorded on public blockchains (Ethereum, Bitcoin, etc.) is inherently public and is not subject to this Privacy Policy.
4.6 Aggregated and Anonymized Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, or marketing purposes.
5. Data Retention
5.1 Retention Period
We retain your personal data for as long as your account is active and for a reasonable period thereafter, typically no less than the following:
Account information
Duration of account + 3 years
Transaction records
Minimum 5 years (legal/tax requirements)
IP and usage logs
12 months
Support communications
3 years
KYC/AML documents
As required by applicable law (typically 5+ years)
Cookie data
Per cookie type (see Section 6)
5.2 Legal Obligations
Notwithstanding your account status, we may retain data for longer periods where required by applicable law, regulation, or legitimate legal proceedings.
5.3 Deletion After Retention Period
Upon expiry of the applicable retention period, data will be deleted or anonymized in accordance with our internal data management procedures.
6. Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the Platform. We also use similar technologies such as web beacons and local storage.
6.2 Types of Cookies We Use
Essential / Session
Authentication, security, session management
Session / 30 days
Functional
User preferences, language settings
1 year
Analytics
Usage statistics, performance monitoring
90 days
Security
Fraud detection, bot prevention
Session
6.3 Third-Party Cookies
We may use third-party analytics services (such as Google Analytics or similar) that set their own cookies. These third parties have their own privacy policies governing their use of such data.
6.4 Cookie Control
You can control or disable cookies through your browser settings. Note that disabling essential cookies may impair your ability to use certain features of the Platform, including account login.
6.5 Do Not Track
We currently do not respond to "Do Not Track" browser signals. We will update this policy if our practices change.
7. Third-Party Services
7.1 Payment Processors
Cryptocurrency transactions are processed on their respective blockchains (Ethereum, Bitcoin). We may integrate third-party payment infrastructure services for certain payment flows. These services operate under their own privacy policies.
7.2 Analytics Providers
We use analytics tools to understand Platform performance. Analytics data is typically collected in aggregate or pseudonymous form.
7.3 KYC/AML Providers
Where identity verification is required, we may share your personal data with licensed KYC/AML verification providers. These providers are required to process your data only for verification purposes and in compliance with applicable law.
7.4 Third-Party Links
The Platform may contain links to third-party websites or services. Clore.ai is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
8. Data Security
8.1 Security Measures
We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
These measures include:
Encryption in transit — All data transmitted between your browser and our servers is encrypted using TLS/HTTPS
Encryption at rest — Sensitive data stored in our systems is encrypted
Access controls — Strict role-based access controls limit employee access to personal data
Password hashing — Passwords are never stored in plaintext; they are hashed using industry-standard algorithms
Security monitoring — We maintain systems to detect and respond to security incidents
Regular audits — We conduct periodic security reviews of our infrastructure and practices
8.2 No Absolute Guarantee
Despite our security measures, no system is completely impenetrable. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your rights, we will notify you and relevant authorities as required by applicable law.
8.3 Your Responsibility
You are responsible for maintaining the security of your account credentials, including your password and private keys. Do not share your account credentials with anyone.
9. Your Rights and Choices
9.1 Access
You have the right to request access to the personal data we hold about you, including a summary of the categories of data collected and how it is used.
9.2 Correction
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
9.3 Deletion (Right to Be Forgotten)
You may request deletion of your personal data. We will fulfill such requests subject to:
Our legal obligations to retain certain data (e.g., transaction records for tax/AML purposes)
Legitimate business interests in retaining data for fraud prevention or legal proceedings
The inherently permanent nature of blockchain transaction records
9.4 Data Portability
You may request an export of your personal data in a structured, commonly used, machine-readable format where technically feasible.
9.5 Objection and Restriction
You may object to or request restriction of certain processing of your personal data, particularly where we process data based on legitimate interests.
9.6 Marketing Opt-Out
You may opt out of marketing communications at any time by following the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect service-related communications.
9.7 How to Exercise Your Rights
To exercise any of the above rights, please contact us through the official support channels available on clore.ai. We will respond to verified requests within the timeframe required by applicable law.
10. GDPR — Additional Rights for EU/EEA Users
If you are located in the European Union (EU) or European Economic Area (EEA), the following additional provisions apply under the General Data Protection Regulation (GDPR).
10.1 Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
Account creation and management
Contract performance (Art. 6(1)(b))
Transaction processing
Contract performance (Art. 6(1)(b))
Security and fraud prevention
Legitimate interests (Art. 6(1)(f))
Legal compliance (KYC/AML)
Legal obligation (Art. 6(1)(c))
Analytics and improvement
Legitimate interests (Art. 6(1)(f))
Marketing communications
Consent (Art. 6(1)(a))
10.2 Data Controller
For the purposes of the GDPR, Clore.ai acts as the data controller for personal data collected through the Platform.
10.3 International Transfers
Your data may be transferred to and processed in countries outside the EU/EEA that may not provide the same level of data protection as your home country. Where such transfers occur, we will implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
10.4 Right to Lodge a Complaint
EU/EEA users have the right to lodge a complaint with the data protection supervisory authority in their country of residence if they believe our processing of their data violates the GDPR.
10.5 Data Protection Officer
If required by applicable law, Clore.ai will appoint a Data Protection Officer (DPO). Contact information for the DPO, if applicable, will be made available on the Platform.
11. Children's Privacy
11.1 No Services for Minors
Clore.ai does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete such data.
11.2 Parental Reporting
If you believe that a minor has provided us with personal data without appropriate consent, please contact us immediately through the channels available on clore.ai.
12. Changes to This Privacy Policy
12.1 Right to Modify
Clore.ai reserves the right to update, modify, or replace this Privacy Policy at any time. We will use commercially reasonable efforts to notify you of material changes through:
Email notification to the address associated with your account
Prominent notice on the Platform prior to the change taking effect
12.2 Continued Use as Acceptance
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must discontinue using the Platform.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the official support channels available at clore.ai.
This Privacy Policy was last updated in March 2026 and supersedes all prior versions.
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