Order Management
How to manage your GPU rentals on Clore.ai.
Viewing Your Orders
Go to My Orders in the navigation
See all your active and past orders
Click on any order for details
Order Statuses
Pending
Order is being set up
Running
Server is active and accessible
Completed
Rental period ended normally
Terminated
Ended early (by you, host, or system)
Outbid
Spot order - someone outbid you
Order Details
Each order shows:
Server specifications (GPU, RAM, storage)
Connection info (IP, port, credentials)
Start/end time
Cost breakdown
Logs and history
Extending a Rental
To extend an active On-Demand order:
Go to My Orders
Click on your active order
Click Extend
Select additional hours (up to max 3000h total)
Confirm payment
Note: Spot orders cannot be extended - create a new order instead.
Canceling an Order
On-Demand Orders
Go to My Orders
Click on the active order
Click Terminate
Confirm termination
You stop being charged immediately upon termination.
Spot Orders
Same process - but remember, with Spot you can also be terminated if outbid.
Order History
View your complete rental history:
Go to My Orders
Filter by status or date
Click on any order for full details
Exporting History
Order history can be viewed in your account for tracking expenses and usage patterns.
Billing & Costs
How Billing Works
On-Demand: Charged for the time you reserved
Spot: Charged only for actual usage time
Cost Breakdown
Each order shows:
Base rental cost
Platform fee
Total paid
Refunds
Early termination: You stop paying immediately
Server issues: Contact support for potential refunds
Communication with Host
In-Order Chat
Open your active order
Use the Chat feature
Communicate directly with the host
When to Contact Host
Server not responding
Specs don't match listing
Need specific configuration
Technical issues
Order Logs
View what happened during your rental:
Open order details
Go to Logs section
See events like:
Order created
Server started
Connection established
Termination reason
Tips for Managing Orders
Monitor active orders - Check regularly for any issues
Set budget alerts - Track your spending
Save server favorites - For easy re-rental
Review before extending - Make sure you still need the server
Terminate promptly - Don't pay for unused time
Common Questions
Can I pause a rental?
No, rentals run continuously. Terminate and create a new order if needed.
What happens if I run out of balance?
The order will be terminated after a grace period (~5 minutes).
Can I transfer an order to another user?
No, orders are tied to your account.
How long until I can access a new order?
Usually 2-5 minutes after order creation.
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