# Order Management

How to manage your GPU rentals on Clore.ai.

## Viewing Your Orders

1. Go to **My Orders** in the navigation
2. See all your active and past orders
3. Click on any order for details

### Order Statuses

| Status         | Meaning                               |
| -------------- | ------------------------------------- |
| **Pending**    | Order is being set up                 |
| **Running**    | Server is active and accessible       |
| **Completed**  | Rental period ended normally          |
| **Terminated** | Ended early (by you, host, or system) |
| **Outbid**     | Spot order - someone outbid you       |

## Order Details

Each order shows:

* Server specifications (GPU, RAM, storage)
* Connection info (IP, port, credentials)
* Start/end time
* Cost breakdown
* Logs and history

## Extending a Rental

To extend an active On-Demand order:

1. Go to **My Orders**
2. Click on your active order
3. Click **Extend**
4. Select additional hours (up to max 3000h total)
5. Confirm payment

> **Note:** Spot orders cannot be extended - create a new order instead.

## Canceling an Order

### On-Demand Orders

1. Go to **My Orders**
2. Click on the active order
3. Click **Terminate**
4. Confirm termination

You stop being charged immediately upon termination.

### Spot Orders

Same process - but remember, with Spot you can also be terminated if outbid.

## Order History

View your complete rental history:

1. Go to **My Orders**
2. Filter by status or date
3. Click on any order for full details

### Exporting History

Order history can be viewed in your account for tracking expenses and usage patterns.

## Billing & Costs

### How Billing Works

* **On-Demand:** Charged for the time you reserved
* **Spot:** Charged only for actual usage time

### Cost Breakdown

Each order shows:

* Base rental cost
* Platform fee
* Total paid

### Refunds

* Early termination: You stop paying immediately
* Server issues: Contact support for potential refunds

## Communication with Host

### In-Order Chat

1. Open your active order
2. Use the **Chat** feature
3. Communicate directly with the host

### When to Contact Host

* Server not responding
* Specs don't match listing
* Need specific configuration
* Technical issues

## Order Logs

View what happened during your rental:

1. Open order details
2. Go to **Logs** section
3. See events like:
   * Order created
   * Server started
   * Connection established
   * Termination reason

## Tips for Managing Orders

1. **Monitor active orders** - Check regularly for any issues
2. **Set budget alerts** - Track your spending
3. **Save server favorites** - For easy re-rental
4. **Review before extending** - Make sure you still need the server
5. **Terminate promptly** - Don't pay for unused time

## Common Questions

### Can I pause a rental?

No, rentals run continuously. Terminate and create a new order if needed.

### What happens if I run out of balance?

The order will be terminated after a grace period (\~5 minutes).

### Can I transfer an order to another user?

No, orders are tied to your account.

### How long until I can access a new order?

Usually 2-5 minutes after order creation.


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