Order Management

How to manage your GPU rentals on Clore.ai.

Viewing Your Orders

1. Go to My Orders in the navigation

2. See all your active and past orders

3. Click on any order for details

Order Statuses

Status	Meaning
Pending	Order is being set up
Running	Server is active and accessible
Completed	Rental period ended normally
Terminated	Ended early (by you, host, or system)
Outbid	Spot order - someone outbid you

Order Details

Each order shows:

• Server specifications (GPU, RAM, storage)

• Connection info (IP, port, credentials)

• Start/end time

• Cost breakdown

• Logs and history

Extending a Rental

To extend an active On-Demand order:

1. Go to My Orders

2. Click on your active order

3. Click Extend

4. Select additional hours (up to max 3000h total)

5. Confirm payment

Note: Spot orders cannot be extended - create a new order instead.

Canceling an Order

On-Demand Orders

1. Go to My Orders

2. Click on the active order

3. Click Terminate

4. Confirm termination

You stop being charged immediately upon termination.

Spot Orders

Same process - but remember, with Spot you can also be terminated if outbid.

Order History

View your complete rental history:

1. Go to My Orders

2. Filter by status or date

3. Click on any order for full details

Exporting History

Order history can be viewed in your account for tracking expenses and usage patterns.

Billing & Costs

How Billing Works

• On-Demand: Charged for the time you reserved

• Spot: Charged only for actual usage time

Cost Breakdown

Each order shows:

• Base rental cost

• Platform fee

• Total paid

Refunds

• Early termination: You stop paying immediately

• Server issues: Contact support for potential refunds

Communication with Host

In-Order Chat

1. Open your active order

2. Use the Chat feature

3. Communicate directly with the host

When to Contact Host

• Server not responding

• Specs don't match listing

• Need specific configuration

• Technical issues

Order Logs

View what happened during your rental:

1. Open order details

2. Go to Logs section

3. See events like:

   • Order created

   • Server started

   • Connection established

   • Termination reason

Tips for Managing Orders

1. Monitor active orders - Check regularly for any issues

2. Set budget alerts - Track your spending

3. Save server favorites - For easy re-rental

4. Review before extending - Make sure you still need the server

5. Terminate promptly - Don't pay for unused time

Common Questions

Can I pause a rental?

No, rentals run continuously. Terminate and create a new order if needed.

What happens if I run out of balance?

The order will be terminated after a grace period (~5 minutes).

Can I transfer an order to another user?

No, orders are tied to your account.

How long until I can access a new order?

Usually 2-5 minutes after order creation.